Mannerliness is the extent that someone is pleasant to others, willing to cooperate, and considerate. It is the degree to which someone is modest, unassuming, and courteous. Mannerliness is sometimes referred to as compliance and politeness.
In terms of workplace behavior, Mannerliness is disposition/likelihood/enjoyment for:
- Exhibiting tact and consideration in difficult situations with other people.
- Developing good relationships even with others who are disagreeable or difficult.
- Developing long-term strategic working relationships with others.
- Communicating tactfully and considerately with coworkers.
- Helping people settle interpersonal conflicts that interfere with organizational functioning.
- Interacting with coworkers in a courteous, friendly manner.
- Compromising to achieve organizational goals, even at the cost of personal or work unit advantage.
- Working with dissatisfied customers or clients to achieve a mutually agreeable solution.
- Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Soliciting and considering differing opinions or points of view before making a decision.
- Keeping others adequately informed despite pressing deadlines.
Compliance/Mannerliness is one of the dominant aspects of Agreeableness in the five-factor model of personality - the other dominant aspect is Compassion.